Returns & Exchanges

At TheVelvota, we want you to be completely satisfied with your purchase. If you are not entirely happy, you can return or exchange eligible items within 30 days of delivery.

1

Initiate Your Request

Log in to your account or visit our returns portal with your order number and email address to select the items you wish to return.

2

Prepare the Package

Ensure items are in their original, unused condition with all tags attached, and pack them securely in the original packaging if possible.

3

Ship the Item

Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our warehouse inspects the returned goods, your refund will be processed back to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing