Frequently Asked Questions

Everything you need to know about shopping with TheVelvota

How long will it take for my order to arrive?

Standard shipping typically takes 5-10 business days. Once your order is dispatched, you will receive a tracking number via email to monitor its progress.

What is your return policy?

We offer a 30-day return policy on all eligible items. Products must be in their original packaging and unused condition to qualify for a full refund.

Which payment methods do you accept?

TheVelvota accepts all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure checkout experience.

Do you ship internationally?

Yes, we ship to most countries worldwide. Shipping costs and delivery times vary depending on the destination and will be calculated at checkout.

How can I track my order?

Once your order has been shipped, you will receive an email containing a tracking link. You can also track your status directly on our website using your order number.

Is my personal information secure?

Absolutely. We use industry-standard SSL encryption to protect your data and ensure that your shopping experience is safe and private.